Help Centre
6s FAQ — Your Questions Answered
On this page you will find clear and detailed answers to all the key questions about the 6s platform — from opening an account to depositing via bKash and Nagad, welcome bonus terms, the KYC verification process, and responsible gaming guidelines. Click any section to go straight to it.
Questions by Topic
Identity Confirmation
Identity Verification (KYC)
Yes, all documents you send to the 6s platform are stored with SSL encryption. They are used solely for account verification and are never shared with any third party. Your personal information is always protected under our privacy policy. You can contact the support team at any time to ask about your data.
6s may ask for verification before you make your first significant withdrawal, or if unusual activity is noticed on your account. You may not need to verify immediately after registering with basic details, but verification becomes mandatory for large transactions. Completing it early makes the withdrawal process smoother.
For identity proof, 6s accepts a Bangladesh government-issued National Identity Card (NID), passport, or driving licence. For address proof, a recent utility bill or bank statement can be used. Document images must be clear and legible; expired documents are not accepted.
If 6s rejects your submitted documents, contact the support team immediately via live chat. Find out the reason for the rejection — it is usually because the image quality is poor or the document is unclear. Taking new, clear photos and resubmitting resolves the issue in most cases.
Generally, once KYC is completed you do not need to do it again. However, if you want to change the name or address on your account, or if your existing documents expire, re-verification may be required. The 6s support team will inform you in good time if that happens.
Payment Methods
Deposit Questions
No extra fee is charged when depositing on the 6s platform — the full amount you send is credited to your account. However, if a mobile banking service has its own transaction charge, that service provider may deduct it, which is outside 6s's control.
The minimum deposit on 6s is just ৳100 — through any payment method. That amount is all you need to start playing in the 6s slots section or to join the live casino. Starting with a small budget and building experience gradually is a sensible approach.
Log in to your 6s account, go to the deposit section, and select bKash. Follow the on-screen instructions to make the payment through the bKash app or by dialling *247#. Using the correct reference number ensures the deposit is confirmed quickly. The minimum amount is ৳100.
When you deposit into your 6s account via Nagad, the balance is usually credited within a few minutes. There may be a slight delay during busy periods. If the balance has not appeared after the payment is complete, contact live chat with your Nagad transaction ID and the support team will resolve it quickly.
Besides bKash and Nagad, you can deposit on 6s via Rocket, Upay, and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳100 for all methods.
First Deposit Offer
Welcome Bonus
When you 6s Login as a new member and make your first deposit, a 150% bonus is applied automatically, up to a maximum of ৳10,000. For example: deposit ৳1,000 and you receive a ৳1,500 bonus, giving a total balance of ৳2,500. No separate code is needed to receive the bonus.
The wagering requirement on the 6s welcome bonus is 25 times the bonus amount. That means if you deposit ৳1,000 and receive a ৳1,500 bonus, you must place a total of ৳1,500 × 25 = ৳37,500 in bets before you can withdraw the winnings from the bonus.
Slot games generally count in full towards the bonus wagering requirement. 6s crash games and live casino table games may also contribute, but at different contribution rates. Check the bonus terms or the terms and conditions page for the exact list.
Yes, 6s bonuses have a set active period. If the wagering requirement is not met within the given time, the bonus and any winnings earned from it may be cancelled. It is therefore a good idea to read the terms carefully as soon as you receive a bonus and to keep playing regularly.
6s has several promotions for existing members: the weekly 6s Recharge Festival (30% bonus, up to ৳5,000), the Friday 6s Slots Bonus (40%, up to ৳6,000), the 6s Cricket Charge Up (50%, up to ৳8,000), the 6s Birthday Gift (up to ৳1,500), and the Refer a Friend 6s Reward (up to ৳2,000).
Account Management
Member Account
Click the "Forgot password?" option on the 6s login page. An OTP will be sent to your registered mobile number or email. Use it to confirm your identity and set a new password. If you have any trouble with this process, contact the support team via live chat.
To register you need an active mobile number, an email address, and a preferred username and password. You must be at least 21 years old and open the account in your own name. Registering with accurate information prevents any issues with verification or withdrawals later on.
No, under 6s rules each person may hold only one account. Creating multiple accounts, or opening a new account to take advantage of bonuses, may result in all accounts being closed. Use a single account honestly.
Your 6s account username must be unique and is best formed from a mix of letters and numbers. A password of at least 8 characters combining uppercase letters, lowercase letters, and numbers keeps your account secure. Avoid simple or easily guessable passwords.
When you log in to 6s from a new device, OTP verification may be requested for security. Confirm your access using the code sent to your registered mobile number. This protects your account from unauthorised access. App users can log in the same way.
Safe Play
Responsible Gaming
Yes, on the 6s platform you can set your own deposit limit. Once you set a maximum deposit amount on a daily, weekly, or monthly basis, it cannot be exceeded. This is an effective way to keep your budget in check. See the responsible gaming guidelines for more details.
Cooling-off is a way to take a temporary break from your account — from a few days to a few weeks. Self-exclusion is for a longer break, during which your account is completely disabled for a set period. Contact the 6s support team to activate either option.
Some warning signs: repeatedly playing to try to recover lost money, giving more attention to gambling than to family or work, spending more than your set budget, or feeling uncomfortable when you are not playing. If any of this sounds familiar, take a break and seek advice on the 6s responsible gaming page.
The minimum age to open an account and take part in any casino or betting activity on the 6s platform is 21. This service is not available to anyone under 21. Providing your correct date of birth at registration is mandatory, and you may be asked to prove your age during verification.
6s provides tools such as deposit limits, cooling-off periods, and self-exclusion to protect members. You can also get help in Bengali through 24/7 live chat support. Our goal is for you to enjoy entertainment in a healthy and safe way over the long term.
Still have questions? We are always here
If you cannot find the answer to your question in the FAQ above, do not worry — the 6s support team is available 7 days a week, 24 hours a day. Support is available in both Bengali and English.
Live Chat
Start live chat on the app or website for an immediate response — active 24/7.
Email Support
For detailed queries, email us at: [email protected] — we reply promptly.